
Frequently asked questions
Does the pillow have a smell when upacked?
No, our Ornatera Relief Pillow does not have any unpleasant odors like cheap knock-off pillows. You can use the pillow right away without worrying about unwanted smells.
Do I need a special pillowcase?
You can use a standard pillowcase, but for the perfect ergonomic fit, we recommend our silk pillowcase. It fits the pillow perfectly for optimal comfort. An original silk pillowcase is already included, but it’s a good idea to order an extra one for when the other is in the wash. You can easily order an additional silk pillowcase on our website.
Do I get a pillowcase with my purchase?
Yes, the pillowcase is already on the pillow when you receive it. However, if you’d like an extra one, you can easily order an additional pillowcase for when the original is in the wash.
Is the pillowcase of the Ornatera ergonomic pillow removable and washable?
Yes, the pillowcase of the Ornatera ergonomic pillow is both removable and washable, making it easy to keep your pillow clean and fresh.
How long does it take to get used to it?
Most users get used to it within a few days to a week. After that, you often notice a reduction in neck and back pain, and you wake up feeling more rested and relaxed.
Do you sell this product on Amazon?
To avoid middlemen increasing prices, we do not sell on marketplaces. We sell exclusively through our website.
Disclaimer: Some companies offer similar products, which may cause confusion or deception.
We, Ornatera, own the Relief Pillow™ trademark and are the sole authorized sellers. Purchasing from other websites is at your own risk, as we cannot guarantee quality, authenticity, or customer service. Other pillows may look similar but differ in specifications, potentially compromising comfort and support.
What if i don't see results in 30 nights?
With less than 1% of customers requesting a return, we’re confident you’ll feel the difference. If you don’t see results in 30 nights, simply email us for an easy return process—your satisfaction is our priority.
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Everything you get today:
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FREE E-book: Neck & Headache Relief ($20 Value)
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FREE Silk Pillowcases Instead of Cotton ($25 Value)
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30 Nights Trial